Licensed Canadian Pharmacy

FAQ – Frequently Asked Questions

If you don’t see the answer to your questions, or want to speak directly to us, please email us at info@spfpharmacy.com or call 1-833-781-5773 to speak to one of our pharmacy associates. You can also try our live chat for immediate assistance with your questions.
Click the headings below to view answers to our most frequently asked questions.

How are shipping times impacted ?

In response to feedback regarding orders exceeding our standard shipping time frame, we are updating our shipping time frame from 2-4 weeks to 3-6 weeks. This is a temporary measure and we want to exercise caution and provide a responsible expectation on when you can expect your order to arrive.

At this time we are encouraging everyone to place refills earlier than usual to avoid delays. The delays are due to a lack of commercial flights and a backlog and fewer staff operating at customs.

We will be providing updates as soon as they happen. Our goal is to provide accurate delivery windows based on feedback and the tolls we have available to us. We need to make sure your health is our priority.

If you have an order on its way and are concerned that it may not arrive in time, we will honor the original timeframe you were quoted when placing your orders. Many of our orders are still arriving as expected but the delays are out of our hands. WE need to ensure people are informed of the possibility as it arises.

Should I be concerned about the safety of my package?

Safety is our primary concern. Our pharmacy is following all safety protocols and procedures mandated by Manitoba Health. We have enhanced sanitation and social distancing policies and are ensuring there is no risk of contaminating any medicine or packaging.

If you have any additional concerns, you are welcome to sanitize the package once you receive it. The current science indicates that the virus cannot survive in the packaging during the time it takes to deliver your order.

Will Border issues prevent me from receiving my order?

The U.S and Canada still maintain essential trade during the pandemic. We do not see any risk of this changing and with a vaccine on it’s way the situation only looks to improve. Should anything change we will notify everyone as soon as we are made aware of it.

Will you increase your prices or are there any additional costs?

We will not be changing our prices or adding any additional fees at this time. While we have experienced additional operating costs, we have no interest in passing this on to you. We will provide updates should this become necessary but this is a last resort.

What should I do if my supply runs out before my order arrives?

There is a possibility that some orders that have already been mailed may be delayed. You may need either a short-term supply from your local pharmacy or samples from your doctor. We can transfer your prescriptions and do anything we can do to assist you. We do recommend refilling early, if possible, to avoid this.

Should I refill Early?

We are encouraging people to order slightly earlier to avoid potential delays. While most orders ought to arrive on time, we have experienced enough delays that we feel it is important to inform people about this. As long as you order within 6 weeks, the expectation is that you will receive your order on time. Once our shipping times improve, we will update this document accordingly.

-Springfield Pharmacy Staff

How to Order?

There are detailed instructions here. You have a few options depending on what works best for you.

You Can:

  1. Create an account online
  2. Call and speak to one of our pharmacy associates at 1-833-781-5773.
  3. Download our order form here and fill it out and fax or mail it to us.

Is there a limit to how much medication I can buy?

Yes, you can purchase a maximum of a 3 month supply at a time. If your prescription is for more than a 3 month supply we will be happy to fill that for you at a later date!

Is a prescription required?

Yes, we must receive a valid prescription from a licensed physician in order to dispense medications that require a prescription in Canada or in your country of residence. For your prescription to be accepted it has to be from a licensed doctor in your country of residence.

Is Springfield a pharmacy?

Yes, we are a licensed pharmacy operating out of Oak Bank, Manitoba. We are licensed by the Manitoba College of Pharmacy and our license number is 35086 IPS. We have a dedicated staff of pharmacy associates and pharmacists available to help you get your life saving medication. We are certified by CIPA and PharmacyChecker.

I have questions about my medication; can I talk to a pharmacist?

Yes, you can call us at 1-833-781-5773 and speak with a licensed pharmacist during regular business hours!

How long does it take for my order to get to me?

Our $9.95 shipping takes 3-6 weeks to arrive, you can also get express shipping that takes between 5-10 days up 28 days for $25.

For orders shipping to destinations other than North America, our shipping timeframe is 4-8 weeks.

Can I return my medication?

Medications that have already been dispensed and shipped out cannot be returned to inventory under Canadian law. The dispensing pharmacy is also required to destroy any previously dispensed medications, so all sales are final.
However, if our pharmacy has made an error when dispensing the medication or if any damage has occurred during shipping we will accept a return.
Because we are committed to providing a personalized customer experience you are always welcome to call one of our pharmacists and discuss your medication.
In order to authorize a return, call 1-833-781-5773 and we will give you mailing instructions. After your medication is received to the pharmacy we will issue a full refund to your account.

Can I cancel my order after it has been submitted?

We can cancel your first fill on a prescription as long as you contact us within 24 hours of the prescription being received. We cannot cancel refill orders as they are processed almost immediately and are usually shipped out within hours of receiving the order. Additionally it is illegal for the medication to be reused once it has left our pharmacy.

Can you work with my insurance company?

Since insurance is different in each country, we are unable to work directly with your company. If you work with a private insurance company you can reach out to them and ask them whether they will reimburse you for prescriptions filled through Springfield Pharmacy. We will always issue a receipt for each order which you can submit to your insurance company for payment. They may or may not reimburse you for these payments. This is something you will have to clarify with them.

How can I be sure my transactions are secure?

Privacy is very important to us. We make sure to pay close attention to the security and privacy of your information. All online orders and communication are processed using Secure Sockets Layer (SSL version 3.0 or higher) and secured by a true VeriSign SSL Certificate. This means your data can’t be intercepted by anyone else on the internet.

All information sent to us online (personal info, health info, orders, prescriptions etc.) is encrypted which means it is unreadable by anyone other than our staff. Our systems and networks are protected and cannot be reached by unauthorized personnel. You can email any further questions about our online security to info@spfpharmacy.com.

Are there any medications you cannot send?

Yes, our pharmacy is not allowed to send any habit forming medications, medications that have a high potential of being abused, or narcotics. Some examples include: Valium, Barbituates, Testosterone, Tylenol #3, and Ativan.

Will my personal information be protected?

Yes! The safety of your personal information is one of our priorities. Visit our privacy policy page for more information.

Canada’s Personal Information Protection and Electronic Documents Act prohibits the release of your personal, financial and/or medical information without your expressed consent to anyone other than the healthcare professionals who work to fill your prescription.

What is your Privacy Policy?

You can see our Privacy Policy here.

What are your Terms of Sale?

You can read our Terms of Sale here.

What happens if my order never arrives?

The maximum time frame for all shipping is 4 weeks from the date of shipment. If your order hasn’t arrived after that time and you provided a correct delivery address, we will ensure you get your order reshipped. If you prefer not to have it reshipped, we will apply a credit for the full amount of your purchase for future orders.

Do you match prices? If so, how does your policy work?

Yes, we do match prices! The medication has to be the same strength and quantity that we offer. It must also ship from Canada and be manufactured by the same company. We only price match with pharmacies, not marketing entities, or referral companies. The pharmacy who’s price you’d like us to match also has to be certified by CIPA, MIPA, or Pharmacy Checker. You can read more here.

What is the difference between brand name and generic medications?

In short, there is not a lot of difference. Generic medications contain the same active ingredients and concentrations as the name brand medications. The difference is usually in the colour, markings, shape and size of the pill and in the non-active filler ingredients.

Springfield Pharmacy provides the high-quality name brand and generic medications to you that we do to our own community. When you choose a generic equivalent you are not sacrificing quality; you are simply choosing to save on a product that has the same effects as the brand name equivalent.

Can I get my medications sent without a Child Resistant container?

The current pharmacy regulations require that we dispense medications in a child-safe container. If you would like to get your medication without a child resistant container you will need to submit a written request form which you can download here. Once you download the form, print it off, fill it out, and sign. Send the completed form back via email, fax, or regular mail and we will add it to your account.

What is the EFT payment option?

Electronic Funds Transfer, or EFT, allows us to get payment from you electronically instead of mailing a paper check. EFT payments are advantageous because it takes less time for us to receive your payment as opposed to a paper check. We also don’t have to wait for it to come in the mail and risk it getting lost in transit.  (Read more here)